Privacy Policy

At Goognu, we value your trust. We earn it by delivering exceptional products and services and by handling your personal information privately and securely. This Privacy Policy sets out our commitment to you.

This Privacy Policy applies to personal information collected by Goognu Data Services Pvt. Ltd. and its Canadian operations (“Goognu”, “we”, “our” or “us”) through www.goognu.ca, our landing pages, enquiry forms, email, phone, social media, events, direct marketing campaigns and any offline communications (together, the “Goognu Services”).

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Alberta’s Personal Information Protection Act (PIPA). This policy explains what we collect, why, how we use and disclose it, how we keep it secure, and how you can access, correct or complain about it. By using the Goognu Services you acknowledge this policy. If you do not agree, please do not use https://goognu.ca/ or the Goognu Services.

We collect personal information with your knowledge and consent, and only what is reasonably necessary for our business functions and activities. This may include:

• Contact details such as your name, email address, phone number, company name and job title.
• Details you provide in enquiry forms, chat, emails or calls, including your project requirements and comments.
• Billing and account information if you engage us for services (we do not store full payment card details).
• Technical information such as IP address, browser type, device, pages visited, referring URL and the advertising campaign that brought you to us.

How we collect it

We collect most information directly from you, for example when you submit a form, start a chat, call us or meet us. You may withdraw your consent at any time, subject to legal or contractual restrictions, although we may then be unable to respond to your enquiry or provide services.

Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics, Google Tag Manager and Google Ads conversion tracking, to understand how the site is used and measure our advertising. You can disable cookies in your browser settings; some parts of the site may not then work as intended.

Young people

The Goognu Services are intended for businesses and adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian. If you believe we have done so, please contact us and we will delete it.

We use personal information only for the purposes identified when it was collected, or for purposes a reasonable person would consider appropriate, including to:

• Respond to enquiries and provide quotes, proposals and services.
• Manage our customer relationship, billing and support.
• Improve our website, services and advertising.
• Send you information about our services (see Direct Marketing below).
• Comply with our legal obligations.

We do not sell your personal information. We may disclose it to our related entities and to trusted service providers who help us operate (for example cloud hosting, CRM, email, analytics and advertising providers), and to regulators, courts or law enforcement where required or authorised by law.

Direct marketing

We send commercial electronic messages only with your express or implied consent, in accordance with Canada’s Anti-Spam Legislation (CASL). Every message identifies us and includes an unsubscribe option, and we action opt-out requests within 10 business days.

Goognu operates from Canada, India and Singapore, and some of our service providers store data overseas (including in the United States). Your personal information may therefore be disclosed to, and stored in, India, Singapore, the United States and other countries where our providers operate. When information is processed outside Canada it is subject to the laws of that country and may be accessible to its authorities. We use contracts and other safeguards to ensure a comparable level of protection.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including access controls, encryption in transit and restricted staff access. We destroy or de-identify information when it is no longer needed.

If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and report it to the Office of the Privacy Commissioner of Canada (and, where required, the Office of the Information and Privacy Commissioner of Alberta), and keep a record of the breach.

Our website may link to third-party websites and platforms (such as social networks) that we do not control. Their privacy practices are governed by their own policies, and we encourage you to read them.

If Goognu is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction, subject to this policy. We may also disclose information where required by law, to protect our rights, or to protect the safety of any person.

You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within 30 days, at minimal or no cost to you.

If you have a complaint about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or on 1-800-282-1376.

Contact:: Privacy Officer, Goognu, 19 Cranleigh Way SE, Calgary, Alberta T3M 1H3, Canada. Email: hello@goognu.ca.

We may update this Privacy Policy from time to time. The current version will always be available on this page.